Terms of Use

These Terms of Use ("Terms") govern access to rootwavetech.com and to Rootwave-operated products or services that link to these Terms when no separate written agreement applies. "Rootwave," "we," "us," and "our" mean Rootwave Technologies, LLC.

Paid or enterprise services may be governed by an order form, master services agreement, data processing agreement, statement of work, or other written agreement. If a separate written agreement applies, that agreement controls to the extent it conflicts with these Terms.

By using a Rootwave website or service covered by these Terms, you agree to these Terms. If you use a Rootwave service on behalf of a company or other organization, you represent that you have authority to bind that organization, and references to "you" include that organization where applicable.

You must be legally capable of entering into a binding agreement and may not use the services where prohibited by applicable law.

Rootwave provides software for operations, communication, workflow automation, connected systems, and related services. Features may change as the platform evolves. We may add, modify, suspend, or discontinue functionality, subject to any commitments in a separate written agreement.

You are responsible for maintaining the confidentiality of credentials issued to you and for activity conducted through your account. You must provide accurate information, use reasonable security practices, and promptly notify Rootwave if you become aware of unauthorized access or a security incident affecting your account.

You may not share credentials in a way that defeats intended access controls or use another person's account without authorization.

You may use Rootwave services only for lawful purposes and in accordance with applicable documentation and permissions. You may not use the services to violate law or the rights of others; introduce malicious code; interfere with service operation or security; bypass access controls; probe or access data you are not authorized to access; impersonate another person; or use the services in a way that materially harms Rootwave, our customers, or other users.

Except to the extent a restriction is prohibited by law, you may not reverse engineer, decompile, or attempt to derive source code from proprietary Rootwave software made available only in executable form. This does not restrict use of open-source software according to its applicable license.

As between you and Rootwave, you retain your rights in data, content, records, media, and other material you or your authorized users provide to the services ("Customer Content"). You grant Rootwave the limited rights necessary to host, process, transmit, reproduce, transform, and otherwise handle Customer Content solely to provide, secure, support, and improve the services and to comply with applicable law and your instructions.

You represent that you have the rights and permissions necessary for Rootwave to process Customer Content as requested. Rootwave's handling of personal information is also described in our Privacy Policy and, where applicable, a separate customer agreement or data processing agreement.

Rootwave may interoperate with third-party products and services selected or authorized by you. Third-party services are governed by their own terms and privacy practices, and Rootwave does not control those services. You are responsible for maintaining any licenses, permissions, accounts, and authorizations required to use them.

When you authorize an integration through OAuth or another delegated-access mechanism, you authorize Rootwave to use the resulting access only as necessary to perform the requested integration. You may revoke access through the applicable provider or Rootwave controls where available.

Rootwave services may include artificial intelligence, machine learning, recommendations, classification, generated content, or automated actions. These features can make mistakes and may produce incomplete, inaccurate, or unexpected results. You are responsible for reviewing outputs and for deciding whether and how to act on them.

Unless a separate written agreement expressly says otherwise, Rootwave services are not designed to replace professional judgment or to serve as a fail-safe system where an error could reasonably cause death, serious bodily injury, or catastrophic property or environmental damage.

Rootwave and its licensors retain all rights in the services, software, designs, documentation, trademarks, logos, and other technology provided by Rootwave, except for Customer Content and third-party materials. These Terms do not transfer ownership of Rootwave technology to you.

If you provide suggestions or feedback, you grant Rootwave a non-exclusive, worldwide, royalty-free right to use that feedback to improve or develop Rootwave products and services, without an obligation to identify or compensate you. This feedback license does not transfer ownership of your pre-existing technology, inventions, data, or other intellectual property.

Rootwave may suspend or restrict access when reasonably necessary to protect security, prevent material harm or unlawful use, comply with law, or address a material breach of these Terms. Where practical, we will try to provide notice and an opportunity to cure before a non-emergency suspension.

You may stop using the public website at any time. Termination of paid or customer services is governed by the applicable written agreement, if any. Provisions that by their nature should survive termination will survive, including provisions concerning intellectual property, disclaimers, limitations, and accrued obligations.

Except as expressly stated in a separate written agreement, Rootwave websites and services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. Rootwave disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation to the extent those warranties may lawfully be disclaimed.

Rootwave does not guarantee that third-party services, network connections, integrations, AI outputs, or data supplied by others will always be available, complete, accurate, or error-free.

To the fullest extent permitted by law, Rootwave will not be liable under these Terms for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, arising from use of the public website or services governed solely by these Terms.

For services governed by a separate written customer agreement, the liability terms in that agreement control. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

Our Privacy Policy explains how Rootwave handles personal information. By using services covered by these Terms, you acknowledge that information may be processed as described in that policy and in any applicable customer agreement.

We may update these Terms as our services or legal obligations change. We will post the updated Terms here and change the effective date. If applicable law or a separate agreement requires additional notice for a material change, we will provide that notice.

Questions about these Terms may be sent to Rootwave Technologies, LLC at hello@rootwavetech.com.